Last updated: November 2025
1. Introduction
1.1 – These Terms & Conditions (“Terms”) apply to your use of the website traceybell.co.uk (“Website”) and to any treatments, services or products provided by Tracey Bell Clinic Ltd (“we”, “us”, “our”).
1.2 – Tracey Bell Clinic Ltd is registered in the Isle of Man with its main clinic located at:
Tracey Bell Clinic
1-3 Kensington Road
Douglas
Isle of Man
IM1 3PE
1.3 – By accessing the Website, booking a consultation, or purchasing a treatment or product, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.
1.4 – We reserve the right to amend or update these Terms from time to time. Any changes will be posted on the Website, and continued use constitutes your acceptance of such changes.
2. Our Services
2.1 – We provide dental, aesthetic, cosmetic and laser treatments, as well as related retail products.
2.2 – All services are subject to consultation and suitability assessment by a qualified clinician.
2.3 – Any photographs, videos or testimonials featured on the Website are illustrative only. Individual results vary.
3. Bookings, Payments & Fees
3.1 – To secure an appointment, a deposit or full payment may be required at the time of booking.
3.2 – The deposit amount and payment terms will be communicated when booking.
3.3 – Full payment for treatment must be made prior to or on the day of the appointment unless otherwise agreed in writing.
3.4 – Prices are subject to change without prior notice; however, the price confirmed at the time of booking will be honoured.
3.5 – Payments can be made by credit/debit card, bank transfer, or other accepted methods as advised by the clinic.
4. Refunds & Cancellations
4.1 – We require a minimum of 48 hours’ notice to cancel or reschedule an appointment. Cancellations made with less notice may result in the loss of your deposit or a cancellation fee.
4.2 –If you fail to attend your appointment without notice, your deposit will be forfeited and you may be charged for the missed session.
4.3 – Refunds will only be issued in accordance with consumer protection laws or where the clinic is unable to deliver the agreed service due to circumstances within our control.
4.4 – Refunds are not issued for completed treatments unless deemed clinically appropriate by the treating practitioner.
4.5 – Refunds will be processed using the original payment method within a reasonable timeframe.
5. Your Responsibilities
5.1 – You must provide accurate and complete medical information before undergoing any treatment.
5.2 – You must follow all pre- and post-treatment advice given by your clinician.
5.3 – If your health status changes or you are taking new medication, it is your responsibility to inform us before your appointment.
5.4 – We reserve the right to refuse or postpone treatment if it is deemed unsafe or unsuitable.
6. Consultations & Treatment Plans
6.1 – All new patients are required to attend a consultation before treatment.
6.2 – Your treatment plan, including costs and expected outcomes, will be discussed and agreed prior to treatment.
6.3 – All treatments require informed consent. You will have the opportunity to ask questions before proceeding.
6.4 – Results vary between individuals, and no guarantees can be made regarding outcomes.
7. Liability
7.1 – We will perform all services with reasonable skill and care.
7.2 – To the fullest extent permitted by law, we shall not be liable for any indirect or consequential losses.
7.3 – Our total liability shall not exceed the amount paid by you for the relevant treatment or product.
7.4 – Nothing in these Terms excludes liability for death or personal injury resulting from our negligence or for any matter that cannot be excluded by law.
8. Intellectual Property
8.1 – All content on traceybell.co.uk, including text, images, graphics, videos, and trademarks, are owned by or licensed to Tracey Bell Clinic Ltd.
8.2 – You may view and print content for personal, non-commercial use only.
8.3 – You must not copy, modify, distribute, or reproduce any content without prior written consent.
9. Privacy & Data Protection
9.1 – Your personal data is collected and processed in accordance with our Privacy Policy.
9.2 – By using our services, you consent to the collection and use of your data for clinical and administrative purposes.
9.3 – We will never share your information with third parties except where required by law or with your consent.
10. Website Use & Links
10.1 – The Website may contain links to third-party websites. These are provided for convenience only, and we are not responsible for their content or privacy practices.
10.2 – We do not guarantee that the Website will be uninterrupted, error-free or secure. You are responsible for ensuring that your computer equipment and security settings are adequate.
11. Governing Law & Jurisdiction
11.1 – These Terms are governed by and construed in accordance with the laws of the Isle of Man.
11.2 – Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Isle of Man.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Tracey Bell Clinic Ltd
1-3 Kensington Road
Douglas
Isle of Man IM1 3PE
Email: info@traceybell.co.uk
Phone: +44 (0)1624 613323